Frequently Asked Questions
Size Guide
What shoe size should I select?
The majority of our shoes are true to size. We would advise if you are between sizes to size up. The moccasin slippers are a narrow fitting across the instep so would advise for a looser fit to size up from your usual size on these.
When trying on your footwear for the first time, it may feel tight across your toes and instep. Within an hour or so of wearing the boots or slippers will loosen off as the wool begins to bed down and mould to your feet.
For more information please view our Size Guide page.
Returns
How do I return an item to you?
Please complete the returns form provided in your parcel so we can identify your order upon return to us. Returns are at your own cost. Refunds will be processed within 3-5 working days from receiving the returned items. You will receive an email confirmation from PayPal when the refund is processed.
Care
Can I wash my sheepskin rug?
Quite often a good shake and brush will avoid the need for washing, please see our product care section on the website for further information should you need to wash your rug here.
Are Sheepskin boots Waterproof?
Our boots are not waterproof, we would recommend protecting them with a sheepskin/suede approved protector before use in any wet weather.
General
How much is delivery?
Our delivery charges start at £3.99. Orders over £100 have free delivery. Please see our delivery and returns section on the website for more details here.
Gifting message
If you would like to include a personal message with your gift, after choosing Gift Box selection at the checkout, please contact us with your message and we will arrange for this to be included.
Do you do free returns?
We don’t offer free returns at the moment as this would increase the overall cost of the products. If you need help choosing the best courier to return a product to us, please contact us and one of the team will be happy to assist.
Where do the sheepskins come from?
Our sheepskins are a by-product of the meat industry, which would otherwise go to waste. We can turn them into long-lasting, luxury products for you to enjoy.
What are the benefits of sheepskins?
Sheepskins are naturally hypoallergenic; they are kind to skin and can help protect against bed sores. Perfect for those who have reduced mobility or for use in babies’ cribs and prams. They help to regulate body temperature keeping us cool when it’s hot and warm when it's cold better than any man-made fibres!
Does the colour fade on sheepskin?
Sheepskin is a natural product that will not tolerate strong sunlight. Strong sunlight will bleach and dry out the skin, especially the dyed colours.
Obviously with any bright fabric there is a risk of colour transfer against paler backgrounds if there is a large amount of ‘rubbing’ eg; a rug on a very pale carpet that will experience heavy footfall, a rug on a very pale sofa.
